Privacy Policy — Cue

Effective Date: November 5, 2026

This Privacy Policy describes how Cue ("we," "our," or "us") handles information when you use the Cue mobile application ("the App") on Android or iOS. Please read this policy carefully. By using the App, you agree to the practices described here.

1. Overview

Cue is a screen time companion app. We designed it to run primarily on your device with minimal data collection. The App does not require you to create an account, sign in, or provide an email address.

Cue offers an optional paid subscription ("Cue Pro"). Purchases are processed entirely by the Apple App Store or Google Play — we never see or handle your payment details. This policy covers what limited data we do collect, including the small amount of data required to keep your subscription working, why we collect it, and how it is handled.

2. Information We Collect

2a. Usage Analytics

We use Google Firebase Analytics to collect anonymous, aggregate information about how the App is used. This helps us understand which features are working and where we can improve.

The information collected includes general usage patterns such as which features are used, how far users progress through onboarding, general app configuration choices, and the names and categories of apps you add as distraction traps. This information is anonymous — it is not linked to your name, email address, or any identifier that could identify you personally.

We do not collect your name, email address, or any personally identifiable information through analytics.

2b. Crash Reports

We use Google Firebase Crashlytics to automatically collect technical information when the App crashes. This may include your device type, operating system version, app version, and technical details about the crash. This information is used solely to identify and fix technical problems.

2c. Bug Reports

The App includes an optional bug report feature. If you choose to use it, the App will prepare an email containing technical information about your device, app version, app configuration, and relevant app logs.

2d. Subscription and Purchase Information

If you start a free trial or purchase a Cue Pro subscription, we use RevenueCat, a third-party subscription management service, to verify your purchase with the app store and to tell the App whether your subscription is active.

To manage your subscription, the following information is handled:

• An anonymous App User ID — a random identifier generated on your device by RevenueCat the first time the App runs. It is not your name, email address, or store account ID, and it is not linked to your real-world identity. Because the App has no sign-in, this identifier is the only handle that exists for your subscription.
• Purchase and receipt information — the anonymous purchase receipt issued by the App Store or Google Play, including which product was purchased, the purchase and expiry dates, whether the subscription is in a trial period, and whether it is set to renew. RevenueCat validates this receipt with Apple or Google on our behalf.
• Your first name and a screen time estimate — when the App shows the Cue Pro subscription screen, it sends RevenueCat the first name you entered during onboarding (if any) and an estimate of how many days a year you spend on your phone, calculated from your onboarding answers. These are stored with your anonymous App User ID and are used only to personalise the subscription screen. They are not used for advertising or tracking.
• Technical information — RevenueCat's SDK also processes standard technical data such as your device model, operating system version, app version, country, and IP address, in order to operate and secure its service.

We use this information only to determine whether Pro features should be unlocked, to restore purchases you have already made, and to provide customer support if you contact us about a billing issue.

2e. Push Notification Token

So that we can notify you when your trial or subscription ends — including when the App is closed — the App registers a Firebase Cloud Messaging push token with our server.

• We store only your device's push token, the anonymous App User ID described in Section 2d, and the time the record was last updated. Nothing else is stored on our server.
• This record is used for one purpose: sending you a notification when your subscription status changes.
• It contains no name, email address, usage data, app list, browsing data, or any content from your device.
• The only message sent through it tells you that your trial or subscription has ended; it may also invite you to continue with Cue Pro.

3. Information Stored on Your Device

The following information is stored locally on your device. Except where noted, it is not transmitted to us or any third party:

• Your name — entered during onboarding, used to personalise your experience within the App. Your first name is also shared with RevenueCat to personalise the subscription screen, as described in Section 2d.
• Your recorded video — the video message you record during setup is stored in the App's internal storage only. It never leaves your device and is not saved to your photo library.
• Your app settings — your daily limits and schedule are stored locally on your device. Note that some of this information, such as app names and categories, may also be sent anonymously via analytics as described in Section 2a.
• Your subscription status — a simple locally cached flag recording whether your subscription was last seen as active, so Pro features render correctly before the App can reach the network.

Uninstalling the App removes locally stored data from your device.

4. Camera and Microphone

The App requests access to your device's camera and microphone solely to record your personal SNAP video — a short message you record during setup that Cue plays back during interventions.

• Your video is stored in the App's internal storage only.
• It is never uploaded, transmitted, or accessible outside your device.
• Camera and microphone are only accessed when you actively choose to record.
• We have no access to your camera or microphone at any other time.

5. Notifications

The App requests permission to send notifications to deliver timely interventions — Heads Up reminders, SNAP prompts, and Curfew alerts — as well as important system messages such as permission status changes.

If you have a Cue Pro subscription or free trial, the App also sends notifications about your subscription itself: a reminder before a free trial ends, and a message when a trial or subscription ends and your account returns to the free plan. These are transactional messages about the status of your own subscription.

The App also sends occasional reminders and summaries based on your own use of Cue — for example, a reminder to finish setting up, a weekly summary of the time you have reclaimed, and Deep Focus tips. When a trial or subscription ends, the message may invite you to continue with Cue Pro. You can turn notifications off at any time in your device settings.

We do not send advertising for other companies' products.

6. Platform-Specific Information

6a. Android — Accessibility Service

The App uses Android's Accessibility Service to detect when you open a distraction app or navigate to a distraction website in your browser, so it can deliver timely interventions.

What the Accessibility Service reads

• The name of the app currently active on your screen.
• URLs you visit in your browser — checked instantly against your distraction list and immediately discarded if they do not match.

What the Accessibility Service does not do

• Store any app name or URL beyond the immediate moment of detection.
• Transmit any app name or URL to us or any third party.
• Read your personal messages, emails, passwords, or any content within apps.
• Track your passwords or keystrokes.
• Monitor general browsing activity beyond checking against your defined distraction list.

Display Over Other Apps

The App uses the "Display Over Other Apps" permission to show intervention screens over your distraction apps at the appropriate moments. This permission is used solely to display the App's intervention screens. It is not used to monitor, record, or interact with other apps on your device.

6b. iOS — Screen Time & Family Controls

The App uses Apple's Screen Time and Family Controls framework to detect when you open a distraction app or visit a distraction website, and to enforce your daily limits.

When you select distraction apps or websites in Cue, Apple's operating system issues an opaque token — a reference that only Apple's operating system can interpret. Cue passes this token back to iOS to enforce your limits.

What this means for your privacy

• Cue never knows which specific apps or websites you selected as distractions.
• Cue never reads your app usage data or browsing activity.
• All monitoring and enforcement is handled entirely by Apple's operating system.
• No app usage or browsing data is transmitted to us or any third party.

7. Subscriptions and Payments

Cue is free to download and use with a limited free tier. Cue Pro is an optional auto-renewing subscription, offered as a monthly or yearly plan and, where available, with a free trial period.

• Where you pay. All purchases are made through, and billed by, the Apple App Store (on iOS) or Google Play (on Android). The exact price, plan duration, and any trial length are shown in the App before you confirm a purchase, in your local currency.
• What we receive. We receive only the anonymous purchase confirmation described in Section 2d. We never receive your card number, bank details, billing address, or the email address associated with your Apple or Google account.
• Auto-renewal. Subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours before the period ends. Your store account is charged for renewal by Apple or Google, not by us.
• Cancelling. You can cancel at any time in your store account settings — iOS: Settings → your name → Subscriptions. Android: Google Play Store → Profile → Payments & subscriptions → Subscriptions. Cancelling stops future renewals; you keep Pro access until the end of the period you already paid for.
• Refunds. Refunds are handled by Apple or Google under their own policies. We cannot issue refunds directly.
• Restoring purchases. The App provides a "Restore Purchases" option that asks the store to re-verify an existing subscription — useful on a new device or after reinstalling. This works through your Apple or Google account and requires no personal information from you.
• Support and your App User ID. Because the App has no sign-in, the anonymous App User ID (viewable inside the App) is the only way we can look up a subscription if you contact support. Sharing it with us is entirely optional and only ever done by you.

We do not use your subscription status for advertising, and we do not share it with anyone except the service providers listed in Section 8 that are necessary to operate the subscription.

8. Third Party Services

The App uses the following third-party services, which may collect information as described in their own privacy policies:

Google and Firebase services are operated by Google LLC. Their privacy practices are governed by Google's Privacy Policy, available at policies.google.com/privacy.

RevenueCat is operated by RevenueCat, Inc. Its privacy policy is available at revenuecat.com/privacy.

Apple's App Store, In-App Purchase, and Screen Time services are operated by Apple Inc. Apple's privacy policy is available at apple.com/privacy.

We do not control how these providers retain or process data collected through their services.

Data handled by our server components (Section 2e) is stored on Google Cloud infrastructure located in the United States. If you use the App from outside the United States, this means that limited data is transferred to and processed there.

9. How We Use Information

We use the information described in this policy solely to:

• Operate and improve the App.
• Provide, verify, restore, and manage your Cue Pro subscription and free trial.
• Notify you about the status of your own subscription.
• Personalise the App and the subscription screen, for example with your first name.
• Diagnose and fix technical issues.
• Understand general usage patterns.
• Respond to you if you contact support.

We do not sell, rent, or share your information with third parties for marketing or advertising purposes. We do not track you across other apps or websites, and the App contains no advertising.

10. Data Retention and Deletion

• On your device. Everything described in Section 3 — your name, your recorded video, your settings — remains on your device until you reset the App from within it or uninstall the App. Uninstalling removes it.
• Your first name at RevenueCat. The first name and screen time estimate described in Section 2d are kept with your anonymous App User ID at RevenueCat until they are deleted. You can ask us to delete them as described below.
• Push token record. The record described in Section 2e is kept while your device remains registered. It is overwritten when your push token changes, and it is automatically deleted when the token becomes invalid — for example after you uninstall the App. Resetting the App from within it generates a new anonymous App User ID, and the previous record is no longer associated with your device.
• Subscription records. RevenueCat, Apple, and Google retain purchase and transaction records for as long as required by their own policies and by law (including tax and accounting requirements). We cannot delete records held by them on their own account.
• Requesting deletion. You can ask us to delete the push token record we hold, and the first name and screen time estimate stored with RevenueCat, by emailing support [at] cuefocus [dot] app with the App User ID shown in the App.

11. Children's Privacy

The App is intended for use by individuals aged 18 and over. We do not knowingly collect information from anyone under the age of 18. If you believe a minor has used the App, please contact us at support [at] cuefocus [dot] app and we will take appropriate steps.

12. Your Privacy Rights

The App does not create user accounts and collects very little personal information. The records tied to your device are the push token described in Section 2e and the first name and screen time estimate stored with RevenueCat described in Section 2d. You can ask us to access or delete them as explained in Section 10.

For information collected by Google Firebase or RevenueCat on our behalf, please refer to their privacy policies at policies.google.com/privacy and revenuecat.com/privacy.

For information held by Apple or Google in connection with your purchase, please contact them directly through your store account.

If you have any privacy concerns, please contact us at support [at] cuefocus [dot] app.

13. Data Security

We take reasonable steps to protect the information described in this policy. Communication between the App and our server components is encrypted in transit, and our subscription webhook endpoint is protected by a shared secret. However, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

14. Changes to This Policy

We may update this policy from time to time. When we do, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically. Continued use of the App after any changes constitutes your acceptance of the updated policy.

15. Governing Law

This policy is governed by the laws of the State of California, United States, without regard to its conflict of law rules.

16. Our Website and Waitlist

This section covers our website, not the App.

• Waitlist emails. If you join our waitlist, we collect your email address. We use it only to tell you when Cue launches. We don't sell it, share it for marketing, or add you to a newsletter. We delete waitlist emails after the App has launched.
• Where you came from. With your signup, we also save which phone you said you use (iPhone or Android), which button you tapped, and, if your link included them, campaign tags such as the ad or post that brought you to our site. This helps us understand which channels work. It isn't linked to anything in the App.
• Service providers. Our website is hosted by Netlify, which also stores waitlist signups and keeps standard server logs, such as IP addresses. Our pages also load fonts from Google Fonts.
• Deleting your email. To be removed from the waitlist at any time, email support [at] cuefocus [dot] app from the address you signed up with, and we'll delete it.

17. Contact

If you have questions or concerns about this privacy policy, please contact us at: support [at] cuefocus [dot] app